Welcome
to the Dynamics Nav website...
For all your
information needs on Dynamics Nav
[Navision Financials v2, Navision Financials v3,
Navision Attain, Dynamics Nav v4 Dynamics Nav v5, Dynamics Nav 2009
Classic and
RTC]
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Do you need first line fast support for Nav at a fixed cost or as and when required?
Are you
fed up with the lack of support for your version of Nav? Or frustrated
by the speed of support either within your business or as provided
currently by a 3rd party?
We offer
fixed price and ad hoc charging schemes for first line support for Nav
for all versions from Navision Financials 3.x to Dynamics Nav 2009
Classic and RTC.
Introduction
Substantial
experience in using, supporting and developing Nav in all its versions
from 1999 (Navision Financials 2.01) to date (Dynamics Nav
2009 Classic). Friendly informal advice and support given.
Fixed
price or ad hoc first line support services provided. Ad hoc support
provided since 2003. First line support at fixed
cost provided to a number of clients since 2007. No minimum
term requirement - cancel the support contract before the first of the
month to cancel all first line support commitments. Simple!
Initial
email or phone conversation consultation free. Initial on site
consultation free
if commitment to at least 1 chargeable day
confirmed or sign up for the fixed price
support charge at
£500 for a month.
Details of support services
below!
Summary
On
line
(phone, email) support for Nav users with a
response and fix as
required or escalation to
development or project management depending on the scale of
the requirement.
Support
service
Applicable to fixed price or ad hoc:
First
line support provided as follows:
Off site via email and / or phone (remote access required)
For all working days except public and bank holidays
From 8.30am to 4.45pm on each working day
UK
and
outside UK
(remote access required)
Out of hours support (by arrangement) also available from
7am and to 10pm and for
public / bank holidays
Covering versions Navision Financials 2.01 to Dynamics Nav
2009 Classic.
Full change process included to manage all application
requests and changes before
costs incurred!
Fixed
price only:
Fixed
prices per month based on number of active application
users and number of
databases. Start at £500 per month plus
VAT for up to 10 users on 1 database. This represents a monthly cost of £50 per user!!
Ad
hoc only:
Charges by the hour based in agreed client
requirements specification. No job too large or small. Hourly rates from £100 per hour plus vat.
Benefits
Applicable
to fixed price or ad hoc:
If you need help with Nav, we
can provide that help using a service that best fits your business
needs and cost structures.
Fixed
price only:
Fixed cost with any additional costs (for
developments) managed by
client
through
approval process.
Single point of contact
for all application users.
Low risk (no minimum term) for
value added services.
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